When an Invoice is processed, and the quantity ordered and the quantity shipped are not the same, the difference will appear on the back order report. The quantity ordered is the amount of stock items the customer or creditor has requested. The quantity shipped is the amount of goods actually supplied.

TurboCASH keeps a list of these Stock Items for Orders that could not be fulfilled. The details may be retrieved from TurboCASH in the Back Order list, so as not to lose any orders that were not fulfilled.

This report summarises or lists quantities ordered by a Debtor (Customer) which are not yet shipped. This report allows you to keep track of the stock items ordered by debtors which could not be shipped or delivered. You may use this report to see that necessary quantities are available.

To Generate a Stock Back-Order Report:

1. Click on the Reports→Stock→Back-Order menu option.
   - Keyboard Access: Press the Alt+R+S+B keys on your keyboard.
   The Back-Order Options screen is displayed:
   
   
2. Send Report To - Select the output method (screen, printer, file, e-mail or fax).
3. Select the following options:
   1. Sequence - Select to list the Stock Items according to the Stock Codes, Stock Description, Stock Groups 1 or 2 (Reporting Groups 1 and 2).
      - The description of Stock Group 1 or 2 you have entered on the Reporting Group Name field on the Stock Groups tab on the Setup→System Parameters→Groups menu option, may be reflected in this drop-down list.
   2. From Stock Code ... To - Select the stock code, or a range of stock codes, to include in the report.
   3. All Stock Item - Select to view additional information for each selected stock item.
4. Click on the OK button. The report will be sent to the medium selected in the Send Report To field.

The Stock Back-Order report will only include the sales Invoices entered in the Input→Documents menu option, and which are posted (updated) to the ledger, for which no quantity is entered in the Ship field of the Document Entry Details screen.

An example of the Stock Back-Order report, reflecting the details, is:

The Back-Order Report displays the information in the following four columns:

1. Stock Code - The stock code, for which no quantity was entered in the Ship field of the Invoice (Document Entry Details screen).
2. Account - The Debtor (Customer) Account for which no quantity was entered in the Ship field of the Invoice (Document Entry Details screen).
3. Quantity - The quantity specified in the Order field, for which no quantity was entered in the Ship field of the Invoice (Document Entry Details screen).
4. Selling Price - This field is currently blank.

After you have received the stock items, and you process the next new invoice for the selected Debtor (Customer) account, the Back-Orders Outstanding screen will be displayed, listing the Stock Code, Description and Quantities of the items on Back-Order.

You need to select the Include field for the Stock item, and click on the OK button. The transaction will be included on the Invoice (Document Entry - Details screen), and you need to specify the quantity in the Ship field. If the Invoice is updated to the ledger, it will clear the entry on the Stock Back-Order report.