In the case of debtor accounts, debit transactions are processed in the sales batch or invoices (document entry). 

Once these debit transactions is updated (posted) to the ledger, and credit transactions are processed in the receipts batch, or credit notes in document entry) these credit transactions may be linked to the debit transactions.  

Once these debit transactions are linked to a credit transaction, only the outstanding transactions (unlinked) outstanding transactions should be listed.  

If all the transactions are not linked, it will be indicated on the Totals tab in a red or orange  colour. This will help you to identify those accounts which may need open item processing.   

  1. Show colours - If this field is selected, this will show red or orange colours for those accounts and transactions, which have unlinked transactions. 
  2. Find invalid - Select (tick) and click on the Filter button to list those accounts and transactions, which have unlinked transactions. 

It is important to check that all batches and documents are updated to the ledger and that all transactions are linked, before sending out debtor statements or creditor remittance advises. The Unposted batches tab of Open item link will only display the linked transactions which is already linked but not yet posted (updated) to the ledger. 

There may also be unposted documents and batches, which need to be linked, once these transactions and documents are posted (updated) to the ledger.  To view these, select in  Input →  Checking for unposted items on the Default ribbon).

To launch the Open item link screen for a debtor account:

  1. Go to Open item link (Default ribbon). 
  2. On the list of debtor accounts in the Totals or the Transactions tab, select the debtor account and double-click. 
  3. The "Open item link" screen for a selected debtor account is launched.  

  1. All the outstanding transactions which are not linked (matched), while processing transactions in batches and documents, will be listed.  Once all transactions for an open item debtor account, is correctly linked and processed, there should be no transactions in the "Credit" section of the screen:

 

Processing options for Open item links:

  1. Clear links - This option will clear links according to the options you select. A confirmation message "Warning, if you click yes you will lose all your current links for this account!" 
  2. Generate BBF - Warning, if you click yes you will lose all your current links for this account!
  3. Unlink 
  4. Process 
  5. Statement 
  6. Export